Over the last few years, business leaders and enterprise architects have been collaborating to reinvent enterprise applications, leveraging mobility. The factors compelling businesses to adopt this change are consumerization of enterprise apps, changing business models and an opportunity to leverage extensive features of mobile apps such as audio-video-photographs support, Geo enablement, synch & share, offline support and others.
Though, the pure play mobile application development platforms have proven their value to the enterprise architects but, they are subject to limitations due to the inherent nature of apps which are largely driven by server side rules, policies and integrations.
BPM as Mobile Application Development Platform
BPM has ever been the first choice for building Enterprise Applications that need complex rules, multiple integrations and varied processes. And, many such applications are already built on BPM. This led BPM to organically evolve to either integrate natively with mobile application development platform or provide its capabilities through traditional process modeling environment.
The BPM, Mobile and Enterprise Application Equation
A recent report forecasts that there would be 11.6 billion mobile-connected devices by 2020, exceeding world's projected population that time. Such statistics reinstate that mobile has now become an indispensable part of the business ecosystem.
The dilemma which businesses face is whether to opt for a responsive UI or a mobile application. Every business has different needs. To some a responsive UI may suffice but, some may demand for a process experience with extensive features like offline support, document capture, image enhancements etc which a mobile app can offer.
Organizations while making a strategic IT plan for different Enterprise Applications should plan for both the options. A mobile application development framework integrated with a BPM platform can fulfill the organizational needs and deliver the process experience.
To understand, let's take a use case of an audit inspector visiting a site for inspection.
An audit inspector visits a site. He captures images of the inventory warehouse which as per his observation is not compliant with the statutory guidelines. To validate his new observations, he wants to access more information about the organization and earlier audit reports and interactions. He sends the captured imagesand recorded information to the audit coordinator for further examination. Post-examination the coordinator sends his remarks. The inspector then records all the information in a formal format and initiates a process for internal approvals on the new findings and for compiling the final report.
A few inferences from the above case are:
- To allow for real-time processing and increased efficiency, the mobile application should be integrated with the other back-end core applications
- To automate enterprise processes as part of the use case, a strong backbone of Business Process Management (BPM) platform is needed
- Mobile application as against standard desktop application should leverage device capabilities such as capture, offline support, Geo tagging etc.
- Despite, the additional capabilities of the mobile devices, most of this is rule-based and policy driven which is controlled as part of server application or a process
Organizations have been leveraging BPM for streamlining processes, reducing operational efficiencies, enhancing their customer's experience and complying with plethora of regulatory norms and guidelines. BPM when integrated with a mobility framework transforms business processes and creates new synergies.
With BPM and mobility working hand-in-hand, it offers the best of both the worlds. Consider the same case of the audit inspector visiting the site with the only difference that this time he's backed with BPM. The inspector would capture images of the warehouse, transfer real-time information to office, initiate parallel processing, receive feedback from the coordinator, access dashboards to make decisions on the field and gain further insights.
BPM - an orchestrator for Mobile Applications
BPM has transformed processes across industries from banking, insurance, government, telecom to healthcare. With defined business rules, it facilitates users to auto-prioritize cases, handle exceptions, and resolve cases faster. Tracking capabilities ensure end-to-end visibility and complete monitoring across processes, offering better accountability.
BPM develops, deploys and manages highly configurable hybrid mobile apps, supporting multiple platforms. With its plug and play components and capabilities for enterprise level security, advanced data and document capture, and ready adaptors for back-end integration, it facilitates enterprises for rapid and low-code app development.
Time to go Mobile
BPM enables aplatform with advanced imaging capabilities such as extraction, image enhancement and compression. It empowers field agents to make decisions on-the-go and enhances customer service delivery model, offering services anytime-anywhere.
So, it's time for businesses to go mobile and ensure continuous operations with real-time access to cases and extensive dashboards, facilitating decision making on-the-go. BPM based mobility has become the digital imperative for businesses to ensure continuous business operations.
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